About Your VSOE Password

Your VSOE password is the password that is associated with your VSOE account.

Your VSOE password is the one that you enter on login prompt when you are accessing the Viterbi Exchange email server, among other VSOE systems. You also use your VSOE password to access your Viterbi webmail at vsoemail.usc.edu.

Effective 2/24/14, your VSOE account must be changed every 365 days in compliance with password policy of USC Information Security Office.

Click here to enter VSOE self-service password management system.

Click here to access VSOE password change tutorial.

Password Requirements

Due to system requirements, your password must be at least 12 characters long with a maximum length of 32 characters. You may use any of the following in your password.

Please note that you could use all lower cases if you prefer. You do not need to have one from each of the above categories. Your best option is to create a phrase that is 12 characters or longer that will be easy to remember. Something like “TheLegoMovie” or “theempirestrikesback.”

Your password can not:

Any of the above that is used in your password will not be accepted.

Systems That Rely on the VSOE Password

Below is a list of the systems that require your VSOE password. When you change your VSOE password, the change will apply to the systems below.

  1. Viterbi Private Cloud Storage system (e.g., CrashPlan Pro)
  2. Viterbi Network File Server (e.g., VSOEFS)
  3. Viterbi Exchange Email
    1. Outlook or other email clients that you use to connect to the School’s Exchange email server
    2. Mobile phones that connect to the Exchange email server
    3. Outlook Web Access (http://vsoemail.usc.edu)
  4. If your computer is joined to the VSOE Windows Active Directory domain and you need to log in to your office computer each morning.

Please note that your VSOE password is NOT associated with systems administered with USC NetID account credentials such as, but not limited to, MyViterbi, Office365, USC Blackboard, etc.

Tips When Changing Your Password

After changing your VSOE password, you will also need to update your password in any other programs or mobile devices such as your smartphone or tablets where your password has been stored. This includes email applications such as mobile email app, Microsoft Outlook, Thunderbird, and Apple Mail.